Medical bills
The medical bill nobody will explain
American medical bills are written for the insurer, not for the patient. A line item is a code, a number, and nothing else. There is no sentence anywhere on the page that says what you are being charged for.
The only way to find out is to call the billing office, which is open exactly during the hours you are at work, and which will put you on hold. So the bill sits on the counter, and in a few months it is with a collections agency instead.
This is one of the highest-value calls you can hand off, because the questions that change the number are simple ones: what is this charge, can I have an itemised bill, is there a payment plan, is there financial assistance.
$840, one line, a code, no explanation. It sat unopened for six weeks because opening it meant calling the billing office, and calling the billing office meant explaining, in English, that she did not understand her own bill. The next letter came from a collections agency.
You write this, in any language
I got a bill from the hospital for $840 and I don't know what it's for. Please call the billing office and ask them to explain the charge and mail me an itemised bill.
What comes back
What the charge covers, what they said about payment plans or assistance, and what they agreed to send you.
Have this call madeNothing is dialled until you confirm. US numbers, called in English.
What we call about
- Asking what a specific charge on the bill is for
- Requesting an itemised bill be mailed to you
- Asking whether a payment plan is available and what the terms are
- Asking whether the hospital has a financial assistance or charity care programme
- Asking what the deadline is before it goes to collections
The specific ones
How it works
- Say what you needType it or speak it, in your own language. No forms to translate.
- Check the call before it happensYou see who is being called and what will be said. Nothing is dialled until you confirm.
- We make the call in EnglishIncluding the hold music, the phone tree, and calling back when nobody picks up.
- Read what happenedThe result and the full transcript, line by line, in your language.
What a call actually sounds like
An excerpt from a call this system placed over the phone network, exactly as it came back — including the part where it says what it is. It was dialled to our own number with a placeholder business name, which is worth saying plainly.
Result recorded: booked, tonight at 7 PM.
Questions people ask
Can it dispute the bill or negotiate it down for me?
It will ask the questions that lead there — what the charge is, whether there is an itemised breakdown, whether a payment plan or financial assistance exists — and bring back what they said. It will not commit you to a payment plan or accept an amount on your behalf. Those are your decisions, made after you read the transcript.
Can it give them my insurance member ID?
No. The agent is barred in code from reading out insurance IDs, card numbers and government ID numbers. Calls that genuinely require one are calls you have to make yourself — and the page above is honest about which calls those are.
What if my English isn't good?
That is who this is built for. You write or speak your request in your own language — English, Chinese, Spanish, Vietnamese, Korean or Russian. The call itself is placed in English, and the transcript and result come back to you in your language.
How do I know what was actually said?
Every call comes back with a full transcript, line by line with timings, plus a short summary of the outcome. Calls are not recorded — you get the text, not the audio.
Does the person on the other end know it's an AI?
Yes. Every call opens by saying it is an AI assistant calling on your behalf. That sentence is written into the code, not left to the model to decide, so it cannot be skipped.
Ready to hand this call over?
Write it in your language. We call in English. You read what happened.
Make this call for me