Asking for the itemised bill

The summary bill you were mailed shows a total. The itemised bill shows every charge separately, and it is the version where obvious errors become visible — the duplicate charge, the procedure that never happened, the room charged for a day after you went home.

You are generally entitled to ask for it, and hospitals will send it. Almost nobody does, because it means a phone call to a billing department.

We make that call, and the bill arrives at your address in writing, where you can take your time with it.

For example

The envelope on the counter

$840, one line, a code, no explanation. It sat unopened for six weeks because opening it meant calling the billing office, and calling the billing office meant explaining, in English, that she did not understand her own bill. The next letter came from a collections agency.

You write this, in any language

Please call the billing department at the hospital and ask them to mail me an itemised bill for my visit.

What comes back

Whether they agreed to send it, to which address, and how long it will take.

Have this call made

Nothing is dialled until you confirm. US numbers, called in English.

How it works

Say what you needType it or speak it, in your own language. No forms to translate.
Check the call before it happensYou see who is being called and what will be said. Nothing is dialled until you confirm.
We make the call in EnglishIncluding the hold music, the phone tree, and calling back when nobody picks up.
Read what happenedThe result and the full transcript, line by line, in your language.

Questions people ask

Why does an itemised bill matter?

Because a total tells you nothing. The line-by-line version is where duplicate charges and services you never received become visible, and it is the document you need before you can question anything.

What if my English isn't good?

That is who this is built for. You write or speak your request in your own language — English, Chinese, Spanish, Vietnamese, Korean or Russian. The call itself is placed in English, and the transcript and result come back to you in your language.

How do I know what was actually said?

Every call comes back with a full transcript, line by line with timings, plus a short summary of the outcome. Calls are not recorded — you get the text, not the audio.

Will it call without asking me first?

No. You see exactly who is being called and what will be said, and nothing is dialled until you tap confirm.

Hand this one over

It takes about a minute to set up, and then it is off your list.

Make this call for me