The bill you weren't expecting
Surprise bills usually come from someone who treated you without you ever choosing them — the anaesthetist, the radiologist reading a scan, an out-of-network lab the hospital sent your sample to.
The first useful question is simply: who are you, and what did you do. It sounds obvious, and it is the question almost nobody gets around to asking.
We ask it, get the answer in plain words, and hand you the transcript to take to your insurer if you need to.
$840, one line, a code, no explanation. It sat unopened for six weeks because opening it meant calling the billing office, and calling the billing office meant explaining, in English, that she did not understand her own bill. The next letter came from a collections agency.
You write this, in any language
I received a bill from a doctor I don't recognise. Please call them and ask what service this bill is for and when it happened.
What comes back
Who billed you, for what, on what date, and what they say the next step is.
Have this call madeNothing is dialled until you confirm. US numbers, called in English.
How it works
- Say what you needType it or speak it, in your own language. No forms to translate.
- Check the call before it happensYou see who is being called and what will be said. Nothing is dialled until you confirm.
- We make the call in EnglishIncluding the hold music, the phone tree, and calling back when nobody picks up.
- Read what happenedThe result and the full transcript, line by line, in your language.
Questions people ask
Can it call my insurance company for me?
It can call and ask general questions — how to file an appeal, what the deadline is, what form is needed. It cannot verify your identity on your policy, because that requires a member ID it will not read out.
What if my English isn't good?
That is who this is built for. You write or speak your request in your own language — English, Chinese, Spanish, Vietnamese, Korean or Russian. The call itself is placed in English, and the transcript and result come back to you in your language.
How do I know what was actually said?
Every call comes back with a full transcript, line by line with timings, plus a short summary of the outcome. Calls are not recorded — you get the text, not the audio.
Does the person on the other end know it's an AI?
Yes. Every call opens by saying it is an AI assistant calling on your behalf. That sentence is written into the code, not left to the model to decide, so it cannot be skipped.
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