Orders & refunds

The refund they're hoping you'll drop

Refund processes are built with a quiet assumption: most people will give up. The chat bot loops, the email goes unanswered, and the only thing that reaches a human is a phone call.

The amounts are usually small enough that giving up feels rational — thirty dollars is not worth forty minutes on hold. That calculation is exactly what the system is counting on.

It changes when the forty minutes are not yours.

For example

$62 they were counting on him dropping

The chat bot looped twice and closed the ticket. The email was answered by a template. The phone line, which he did not call, was where the refund lived the whole time.

You write this, in any language

Please call this company and ask why my refund was denied, and what I need to do to appeal it.

What comes back

Their stated reason, the escalation route, and any case number.

Have this call made

Nothing is dialled until you confirm. US numbers, called in English.

What we call about

Chasing a refund that was promised and never arrived
Asking why a return or a refund was denied and how to escalate
Reporting an order that never arrived or arrived damaged
Asking a store about its return window and what it needs
Cancelling a subscription that has no cancel button

The specific ones

When the refund is refusedThere is almost always an escalation route. We call, ask what it is, and record what they told you.The order that never cameMarked delivered and it isn't there. We call the retailer, open the case, and get you the next step.The subscription you can't cancel onlineGyms, alarm systems, memberships. Some can only be cancelled by phone — so we make that call.

How it works

Say what you needType it or speak it, in your own language. No forms to translate.
Check the call before it happensYou see who is being called and what will be said. Nothing is dialled until you confirm.
We make the call in EnglishIncluding the hold music, the phone tree, and calling back when nobody picks up.
Read what happenedThe result and the full transcript, line by line, in your language.

What a call actually sounds like

An excerpt from a call this system placed over the phone network, exactly as it came back — including the part where it says what it is. It was dialled to our own number with a placeholder business name, which is worth saying plainly.

CompletedTest call · dialled to our own number, placeholder business name

AIHi. This is an AI assistant calling on behalf of Sean Lee. I'd like to make a reservation, a table for 2 for tonight. Is now a good time?

ThemYeah. It's a little tough.

AIOkay. I understand. You have any availability for a party of 2 tonight?

ThemI think 7 PM.

Result recorded: booked, tonight at 7 PM.

Questions people ask

What if my English isn't good?

That is who this is built for. You write or speak your request in your own language — English, Chinese, Spanish, Vietnamese, Korean or Russian. The call itself is placed in English, and the transcript and result come back to you in your language.

Can it give my order number?

Yes. An order or confirmation number is not sensitive in the way a card number or a government ID is, and it is what lets the call actually go somewhere. Card and identity numbers are never read out.

How do I know what was actually said?

Every call comes back with a full transcript, line by line with timings, plus a short summary of the outcome. Calls are not recorded — you get the text, not the audio.

Does the person on the other end know it's an AI?

Yes. Every call opens by saying it is an AI assistant calling on your behalf. That sentence is written into the code, not left to the model to decide, so it cannot be skipped.

What happens if nobody picks up?

One task is not one call. Voicemail, a phone tree, or a 'call back after five' all get logged and the task stays open, so you can send it again without retyping anything.

Ready to hand this call over?

Write it in your language. We call in English. You read what happened.

Make this call for me