Asking about a payment plan
A bill you cannot pay this month is not the same as a bill you cannot pay. Most hospital billing departments will split it over several months, often with no interest, and many have a financial assistance programme on top of that.
Neither is printed on the bill. You find out by asking, and asking means calling.
We ask both questions on the same call and bring back exactly what they said, so you can decide with the numbers in front of you.
$840, one line, a code, no explanation. It sat unopened for six weeks because opening it meant calling the billing office, and calling the billing office meant explaining, in English, that she did not understand her own bill. The next letter came from a collections agency.
You write this, in any language
Please call the hospital billing office and ask whether I can pay my bill in monthly instalments, and whether they have any financial assistance programme.
What comes back
The terms they described, whether an application is needed, and what they will send you.
Have this call madeNothing is dialled until you confirm. US numbers, called in English.
How it works
- Say what you needType it or speak it, in your own language. No forms to translate.
- Check the call before it happensYou see who is being called and what will be said. Nothing is dialled until you confirm.
- We make the call in EnglishIncluding the hold music, the phone tree, and calling back when nobody picks up.
- Read what happenedThe result and the full transcript, line by line, in your language.
Questions people ask
Will it agree to a plan on my behalf?
No. It gathers the options and reports back. Committing to a monthly payment is a financial decision and stays yours to make.
What if my English isn't good?
That is who this is built for. You write or speak your request in your own language — English, Chinese, Spanish, Vietnamese, Korean or Russian. The call itself is placed in English, and the transcript and result come back to you in your language.
Will it call without asking me first?
No. You see exactly who is being called and what will be said, and nothing is dialled until you tap confirm.
How do I know what was actually said?
Every call comes back with a full transcript, line by line with timings, plus a short summary of the outcome. Calls are not recorded — you get the text, not the audio.
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