Internet & utilities

The bill that quietly doubled

Introductory rates expire silently, and the new price simply appears. Providers keep other promotional rates available for anyone who calls and asks.

The people who ask pay less than the people who do not, for exactly the same service. That is the whole mechanism.

We ask, and bring you the numbers.

For example
Fourteen months of a service he cancelled

He cancelled online, or thought he had. The charge kept arriving. Cancelling for real required a phone call to a department whose entire job was to talk him out of it, and so it kept arriving.

You write this, in any language

Please call my internet provider and ask why my bill went up, and what promotional rates are available to me now.

What comes back

Why it rose, what rates they offered, and what each would commit you to.

Have this call made

Nothing is dialled until you confirm. US numbers, called in English.

How it works

  1. Say what you needType it or speak it, in your own language. No forms to translate.
  2. Check the call before it happensYou see who is being called and what will be said. Nothing is dialled until you confirm.
  3. We make the call in EnglishIncluding the hold music, the phone tree, and calling back when nobody picks up.
  4. Read what happenedThe result and the full transcript, line by line, in your language.

Questions people ask

Will it agree to a new contract for me?

No. It collects offers and brings them back. Signing up for a new twelve-month term is a decision you make after reading what they actually said.

What if my English isn't good?

That is who this is built for. You write or speak your request in your own language — English, Chinese, Spanish, Vietnamese, Korean or Russian. The call itself is placed in English, and the transcript and result come back to you in your language.

How do I know what was actually said?

Every call comes back with a full transcript, line by line with timings, plus a short summary of the outcome. Calls are not recorded — you get the text, not the audio.

Will it call without asking me first?

No. You see exactly who is being called and what will be said, and nothing is dialled until you tap confirm.

Hand this one over

It takes about a minute to set up, and then it is off your list.

Make this call for me