The order that never came
A package marked delivered that is not there is one of the few problems where the online form genuinely cannot help you — it will simply repeat the tracking status.
The phone route opens a real case, and a case number is the thing that makes a replacement or a refund happen.
We open it and hand you the number.
The chat bot looped twice and closed the ticket. The email was answered by a template. The phone line, which he did not call, was where the refund lived the whole time.
You write this, in any language
My order says delivered but nothing arrived. Please call the retailer, report it, and ask for a replacement or refund.
What comes back
The case number, what they agreed to, and by when.
Have this call madeNothing is dialled until you confirm. US numbers, called in English.
How it works
- Say what you needType it or speak it, in your own language. No forms to translate.
- Check the call before it happensYou see who is being called and what will be said. Nothing is dialled until you confirm.
- We make the call in EnglishIncluding the hold music, the phone tree, and calling back when nobody picks up.
- Read what happenedThe result and the full transcript, line by line, in your language.
Questions people ask
What if my English isn't good?
That is who this is built for. You write or speak your request in your own language — English, Chinese, Spanish, Vietnamese, Korean or Russian. The call itself is placed in English, and the transcript and result come back to you in your language.
How do I know what was actually said?
Every call comes back with a full transcript, line by line with timings, plus a short summary of the outcome. Calls are not recorded — you get the text, not the audio.
What happens if nobody picks up?
One task is not one call. Voicemail, a phone tree, or a 'call back after five' all get logged and the task stays open, so you can send it again without retyping anything.
Does the person on the other end know it's an AI?
Yes. Every call opens by saying it is an AI assistant calling on your behalf. That sentence is written into the code, not left to the model to decide, so it cannot be skipped.
Related calls
Hand this one over
It takes about a minute to set up, and then it is off your list.
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