Before you go to the branch
Branch trips fail on documents. The requirements for someone new to the country in particular are specific, vary by bank, and are described vaguely online.
A branch will tell you exactly what it accepts if you ask it directly.
We ask, and you go once instead of twice.
The fee appeared in March and again in April, May and June. Each month he meant to call. Each month the hold time was longer than the lunch break he had to make the call in.
You write this, in any language
Please call the bank branch near me and ask exactly what documents I need to bring to open a checking account, and whether I need an appointment.
What comes back
The document list, the appointment rule, and the branch hours.
Have this call madeNothing is dialled until you confirm. US numbers, called in English.
How it works
- Say what you needType it or speak it, in your own language. No forms to translate.
- Check the call before it happensYou see who is being called and what will be said. Nothing is dialled until you confirm.
- We make the call in EnglishIncluding the hold music, the phone tree, and calling back when nobody picks up.
- Read what happenedThe result and the full transcript, line by line, in your language.
Questions people ask
Can it ask whether staff speak my language?
Yes, and it is worth asking. Many branches have staff who speak the languages of the neighbourhood, and knowing which day they work makes an in-person visit much easier.
What if my English isn't good?
That is who this is built for. You write or speak your request in your own language — English, Chinese, Spanish, Vietnamese, Korean or Russian. The call itself is placed in English, and the transcript and result come back to you in your language.
What happens if nobody picks up?
One task is not one call. Voicemail, a phone tree, or a 'call back after five' all get logged and the task stays open, so you can send it again without retyping anything.
How do I know what was actually said?
Every call comes back with a full transcript, line by line with timings, plus a short summary of the outcome. Calls are not recorded — you get the text, not the audio.
Related calls
Hand this one over
It takes about a minute to set up, and then it is off your list.
Make this call for me